We will provide you with a refund on your SimpleDose order if:
- The SimpleDose pharmacist decides it is not appropriate to provide a treatment plan to you;
- You apply for your money back;
- The medications ordered are no longer available; or
- An incorrect treatment plan or pricing error is identified.
If your refund is approved, it can take up to 14 days to be completed. Due to state & territory health regulations, general medicines and prescriptions, including any preparation that is taken orally, cannot be returned / re-used. This is because once the product has left the pharmacy, the storage conditions of the product cannot be guaranteed and also it is possible the product could be tampered with.
As such, unfortunately, we can not provide refunds for prescription medication.
Our pharmacy follows a strict code of professional practice. It’s important to ensure that medicines our customers receive have been produced and stored under strict conditions. As such, no returns are possible as we are unable to guarantee that medicines have been stored properly and have not been tampered with.
That being said, if your products have not yet shipped we will do our best to cancel your treatment before it is sent and, in this case, we may be able to issue a refund.
For more information, please refer to the SimpleDose refund policy here: https://simpledose.com.au/refund-policy/